Btd99 Privacy Policy — Your Data, Our Responsibility
This Privacy Policy clearly explains how the personal information we collect while you use btd99 is used, stored, and kept secure.
This Privacy Policy applies to all btd99 services, websites, and mobile apps. By using our services, you are considered to have agreed to this policy.
1 Introduction & Commitment
Btd99 takes your privacy seriously. We believe that being a trustworthy betting platform means more than just offering great games and promotions — keeping your personal information secure is just as important.
This Privacy Policy ("Policy") explains what information btd99 collects, why we collect it, and how it is used and protected. We adhere to international data protection standards and never sell your information.
By creating an account or using any service on btd99, you are considered to have read and accepted this Privacy Policy. If you have any questions about any part of this policy, Help Center Get in touch with us.
2 What Information We Collect
When you register and use btd99's services, we collect various types of information. Below is a detailed breakdown of what data we collect, when, and why.
| Data Type | Example | Collection Point |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | At the time of registration and KYC verification |
| Contact Information | Email, mobile number, address | At the time of registration and profile updates |
| Financial Information | BKash/Nagad/Rocket number, transaction history | During deposits and withdrawals |
| Device & Technical | IP address, browser type, operating system | Automatically collected during site visits |
| Usage Data | Betting history, game activity, login times | While using our services |
| Communication Logs | Support chat, email correspondence | When contacting customer support |
We never store your full payment card number or bank password. All payment processing is handled through secure third-party gateways.
3 Purpose of Data Use
Btd99 uses your information only for specific, legitimate, and transparent purposes. We never use your data for marketing or sales without your permission.
- Account Management: Your information is used to create, verify, and manage your account.
- Identity Verification (KYC): To verify identity for legal compliance and fraud prevention.
- Financial Transactions: To process deposits, withdrawals, and bonus payouts correctly.
- Customer Service: To respond to your complaints and inquiries accurately and promptly.
- Personalized Experience: To show you offers, game recommendations, and promotions tailored to your preferences.
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Legal Compliance: To comply with applicable laws, regulations, and regulatory authority requirements.
- Responsible Gaming: To identify signs of gambling addiction and provide timely support.
We never sell your data to advertisers or third parties without your knowledge. You can opt out of any marketing communications at any time.
4 Data Sharing & Disclosure
Btd99 only shares your personal information with third parties in specific circumstances. We never sell your data or disclose it unnecessarily.
- Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
- KYC & Identity Verification Services: During identity verification conducted through trusted third-party providers.
- Law Enforcement Agencies: When required by a court order or lawful directive from a government authority.
- Regulatory Authority: To meet licensing and compliance requirements.
- Technology Service Providers: Contracted partners providing hosting, cloud storage, and cybersecurity services.
Before sharing your data with any third party, we ensure they adhere to data protection standards as strict as our own. Any partner found using data outside the agreed terms will have their relationship with btd99 terminated immediately.
5 Cookies & Tracking Technologies
Btd99 uses cookies and similar technologies on its website and app to enhance your browsing experience, remember your login state, and help analyze site performance.
- Essential Cookies: These are required for the site to function properly. Login sessions and security tokens fall under this category.
- Performance Cookies: Used to analyze which pages are most visited and how quickly they load.
- Functionality Cookies: To remember your language preference, theme, and other settings.
- Targeting Cookies: To show you relevant offers based on your interests — but only with your consent.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect how certain features of the site work.
6 Data Protection Measures
Btd99 uses industry-leading technology and practices to protect your data. Our security infrastructure is regularly reviewed and upgraded.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall & DDoS Protection: Our servers are equipped with enterprise-grade firewalls and intrusion prevention systems.
- Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your login.
- Restricted Access: Only authorized personnel have access to specific data.
- Regular Security Audits: Regular penetration testing and security assessments conducted by independent third-party experts.
In the event of a data breach, we will notify affected users and relevant authorities within 72 hours. We recommend using a strong password to keep your account secure.
7 Your Data Rights
Btd99 gives you full control over your data. Under international data protection laws, you have the following rights.
- Right to Know: If you'd like to know what data we hold about you, we are obligated to provide that information.
- Right to Rectification: If any of your information is incorrect, you may request a correction.
- Right to Erasure: Under certain circumstances, you can request that your data be deleted.
- Right to Restrict Processing: You can request that we restrict the processing of your data.
- Data Portability: You may request a download of a copy of your personal data.
- Right to Object: You may object to certain types of data processing.
To exercise these rights, Help Center Reach out to us. We will respond within 30 days.
8 Data Retention Period
Btd99 does not retain your information indefinitely. Each type of data has a defined retention period.
- General profile information after account closure 5 Years is retained.
- Financial transaction records as required by law 7 Years are retained.
- From the date of KYC document verification 5 Years is retained.
- Support Conversation Logs 3 Years are retained.
- Cookies are session-based or stored for a maximum of 1 Year is automatically deleted.
Once the retention period expires, data is permanently deleted or anonymized.
9 Third-Party Services & Links
Btd99 works with a number of trusted third-party service providers to operate the platform. These providers are only given access to the information necessary for their specific role.
- Payment processors (bKash, Nagad, Rocket)
- Identity Verification & KYC Services
- Cloud Hosting & Data Storage
- Cybersecurity & Fraud Prevention
- Customer Support Software
If you navigate to an external website from the btd99 platform, that site's own privacy policy will apply, not btd99's. We recommend reading the privacy policy of any third-party website before proceeding.
10 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly. Our dedicated privacy team is ready to respond promptly.
- Email: support@btd99.bet
- Live Chat: Help Center Connect with us 24/7.
We typically respond within 3 business days. Complex requests may take up to 30 days.
This Privacy Policy may be updated from time to time. You will be notified by email of any significant changes. The latest version will always be available on this page.
Why Your Data Is Safe with btd99
Our commitment to your privacy isn't just a promise — it's proven in practice
Every transaction and piece of personal information is protected with 256-bit SSL encryption, keeping it completely unreadable to anyone outside.
We verify every account to prevent minors and fraudulent users from accessing the platform. This is for your protection.
Btd99 never sells your personal information to third parties. Your data is used solely to improve our services.
Enabling 2FA on your account keeps it secure even if your password is compromised. Every login is verified via mobile OTP.
What data we hold, how long we keep it, and who we share it with — it's all clearly outlined in this Privacy Policy.
For any questions or concerns about your data, our support team is available 24/7, every day of the week.